Healthcare Operations
Consulting

Optimize key aspects of your care delivery and health plan operations.

 

Drive lasting change for the better.

Healthcare never stands still. Neither do our clients. They turn to Freed’s expert healthcare operations consultants to help them grow, optimize, evolve, improve and keep up with ever-changing challenges.  Freed can help you drive improvement opportunities ranging from care management to facilities planning and from member administration to patient experience and outcomes — and more.

At Freed, our healthcare operations consultants are steeped in applying Lean, Six-Sigma and Agile methodologies. We work closely alongside all stakeholders to understand your business needs and processes. We dig into your challenges and partner with the frontline professionals managing day-to-day work. And we build solutions that achieve significant, lasting improvement.

Areas of focus.

Freed helps you tackle the most complex operational challenges, whether that’s creating a better experience for patients and members, improving access to services, or addressing escalating costs.

We bring an iterative approach to assessing, planning and implementing improvement initiatives to ensure that we deliver what you and your customers truly need through a collegial, partnering relationship.

  • Operational assessment, design and implementation
  • Consumer experience research and analysis
  • Operating model, workflow redesign, and supporting technology improvements
  • Performance measurement development and monitoring
  • Now, more than ever, integrated delivery systems and health plans are adjusting care management practices to address the needs of patients across the continuum of care and to achieve the best possible outcomes.

    The care management experts at Freed are adept at engaging and partnering with clinicians, staff, patients, and families to design and improve the care and support provided to patients.

    • Assessment of the end-to-end care continuum and associated recommendations, including development of continuum of care strategies
    • Future state organizational model development, including identifying roles and responsibilities and workflows
    • Implementation support for technology solutions that optimize scheduling and management of post-acute care
    • Program development for the advancement of end-of-life programs
    • Care management Key Performance Indicator (KPI) development

    Making sure patients get the right care in the right place at the right time can mean consolidating, moving or building facilities. When it comes to accommodating your patient population within the four walls of your buildings, Freed has the expertise you need to maximize efficiency and deliver the best possible patient experiences.


    • Demand, capacity and space planning
    • Site selection
    • Workflow redesign, including Lean process optimization
    • Staffing model optimization
    • Device management and technical integration
    • Communication planning, move logistics, and go-live support

    OUR SOLUTIONS

    Explore other ways Freed Associates can help.

    The rapid evolution of healthcare is forcing all organizations to continuously adjust. Freed has the expert consultants you need to advance your operational improvements, from business practices to care delivery, to care management practices and facilities planning.

    Implementing sustainable, strategic change in healthcare has always been a challenge. That’s why so many organizations turn to Freed Associates. Our healthcare consultants not only guide senior leadership to help make transformation initiatives a reality, but we also roll up our sleeves and work side by side with your implementation teams to get initiatives across the finish line.

    Improving efficiencies and delivering better care depends on robust data analytics capabilities and well-designed systems. Freed has decades of experience helping to realize the value of these investments, from data strategy and analytics initiatives to digital transformation and complex system implementations.

    Meeting state and federal-issued regulations is an intensely confusing, time-consuming and constant endeavor. Freed can help you accurately interpret regulations, evaluate appropriate actions, drive impact assessments, achieve regulatory preparedness and successfully complete health plan audits.